2. PAYMENT OF THE BALANCE
It is agreed between us that should you wish to cancel all or any part of your booking, or that the booking is cancelled by us due to non-payment, then we shall be entitled to 100% of the amount already paid to us at the time of the cancellation. All cancellations must be sent to us in writing by the signatory of the booking form. Security deposit (if paid) will be fully refunded.
4. CANCELLATION OR ALTERATIONS BY US
Although it is unlikely that we will have to make any changes to confirmed arrangements, it could occasionally happen, and we will advise you at the earliest possible date. If for any reason beyond our control we are unable to provide you with the property you have booked, we reserve the right to transfer you to a similar or better property. However, if this is not possible or you do not wish to be transferred, we will cancel the booking and refund in full the amount paid to us for the property, but we will not be liable for any other cancellation charges for travel arrangements for you and/or your party.
5. CANCELLATION FOR COVID-19 RELATED ISSUES
Should you need to cancel your reservation because of Covid-19 related issues strictly due to government restrictions (travel or entry ban from your country of residence to your country of destination) the full amount paid to us will be entirely credited towards a new reservation for the following summer, for the same property originally booked. New dates will be subject to availability and minimum stay policy depending on the chosen period. In case the total value of the new reservation exceeds the value of the original reservation, you will be asked to pay the difference in order to have the new reservations confirmed.
6. MINIMUM LETTING PERIOD
Only the maximum number of guests outlined in the e-booking form may use and reside at the property anytime (the party). Should the property owner key-holder find more persons than those stated, he will be entitled to ask you and your party to vacate the property on behalf of the property owner and cancel the booking overall, with 100% penalty of the holiday rental costs paid to us.
It is a condition of booking that your party is covered by comprehensive travel insurance including coverage against trip cancellation and against personal injury. The appropriate coverage should be purchased at the time of the booking. Please contact your travel agent, travel consultant or insurance broker about this. Your payment of the booking deposit and/or the payment of the balance to us confirm that you are covered by such insurance and no claims will be made against us.
9. ARRIVAL AND DEPARTURE TIME
We have visited and checked each property. The descriptions displayed on our website are accurate and made in good faith. However, we decline all responsibility for any modifications made by the property owners without our knowledge. We also do not accept any responsibility for the shortage of water supply, gas or electricity, nor for the breakdown of the swimming pool filtration system. We will do our very best to assist you and solve these problems as soon as possible. If you have any problem during your stay, which cannot be satisfied by dealing directly with the property key-holder, you should contact us immediately. It is impossible for us to help you to claim compensation from the property owner if you do not contact us timely during your stay. Complaints lodged only at the end of the holiday period will not be taken into consideration. Clients who decide to leave the property earlier without our knowledge lose all rights to any eventual refund, compensation or rebate.
12. BEHAVIOUR & DAMAGES TO THE PROPERTY
By accepting the terms of the e-booking form you become also responsible for the correct and decent behavior of your party. You are responsible for any loss or damage that you or members of your party may cause to the property or its contents. You are required to report any damages to the property owner key-holder or to us (Living Villas Ltd) and to bear the cost of repair or replacement. Should you or any member of your party behave unrespectfully towards the property and its contents, the property owner or key-holder has the right to ask all guests to vacate the property immediately, with 100% penalty of the holiday rental costs paid to us.
13. ENTERTAINING AT THE PROPERTY
Entertainment parties and functions involving a larger amount of invitees exceeding the maximum number of guests outlined in the e-booking form are strictly prohibited unless fully approved by the property owner in advance and in writing and notified to us (venue fees may apply). The rental/installation/use of equipment such as DJ platforms, speakers, lighting systems and similar are also not allowed. Should you make an unauthorized use of the property in such a way, the property owner key-holder has the right to ask all guests to vacate the property immediately, with 100% penalty of the holiday rental costs paid to us. Your security deposit will be fully also forfeited until all applicable claims are fully assessed by the property owner.
14. GUEST INJURY DISCLAIMER
Neither the owner of the property nor us (blue serenity villa) can be held responsible for any accident or injuries occurred to all guests during their stay at the property under any circumstances.
Children are generally accepted in our properties. However, some property owners apply certain child age restriction policy. It is your duty to notify us if there will be any children (and their exact age) in the party before finalizing any booking of any properties with us.
Pets are generally not accepted in our properties. If you want to bring one with you, please check with us first to have authorization from the property owner. If accepted, you will be asked for an additional security deposit.
Indoor smoking is strictly prohibited in all our properties. Should you or a member of your party do not comply with this rule, or should any upholstery be found damaged by smoking anywhere, we reserve the right to charge a minimum fee of EUR500 for cleaning the environment and/or replace its contents.
18. VALUABLES AND SECURITY
Valuables left at the property are at the clients’ risks. Neither us (blue serenity villa) nor the property owner (and the property staff) can be held responsible for their loss, misplacement or robbery at any time.
Neither us (along with our Affiliates) nor the property owner shall be liable for any default or delay in the performance of its responsibilities under this agreement if and to the extent such default or delay is caused, directly or indirectly, by fire, flood, earthquake, hurricane, drought, ocean phenomena, elements of nature or acts of God, riots, strikes, civil disorders, quarantine restrictions, epidemics, pandemics, or any other cause beyond the reasonable control of such party.